3cx digital receptionists have an option that will repeat the prompt to the caller The guide emphasizes configuring the digital receptionist's general settings, menu, destinations, and options for handling SMS and invalid inputs. 0 – Save b. In the past, we had it set to repeat the prompts. 2 – Verify d Current Version: 15. Recently, we have it set to forward to a voicemail box after 10 seconds of Aug 13, 2008 · In version 3 there was an option in the Digital Receptionist menu for the time out : we could Repeat prompt after a time out. Learn how to configure greetings, create menu options, rou Aug 24, 2022 · When the prompt ends, it repeats itself right after. The limitation here is mainly the caller's patience. In version there is not this choice Aug 27, 2010 · Hi when testing the digital receptionist feature on version 9 I bumbed into following: When the recorded menu plays, caller has option to enter an extension directly. If the caller chooses an option for a CSR, option 5 Suzie Noanswer, and the call goes to VM; the caller cannot not exit the VM either. During the prompt (first or second time), dialing any of the options doesn't go to that option - instead the prompt keeps going until it is done. Nov 12, 2023 · The text provides a step-by-step guide for creating a digital receptionist in the 3CX phone system. We have an IVR setup (8002) using the Stanard Digital Receptionist type. 222 and works well Mar 24, 2017 · I'm testing a v20 on prem pbx (upgraded from v18) and I don't see a record option for the prompt in the digital receptionist settings. To create a digital receptionist: Go to “Admin > Call handling” Digital Receptionists have an option that will repeat the prompt to the caller. This works fine. Create as many IVR menus. The documentation shows a record button next to the prompt selection box, but my install doesn't have that option. 0. Introduction 3CX’s powerful IVR / Digital Receptionist feature enables you to seamlessly direct callers to the correct extensions, queues or ring groups. Image from docs: My install: Does anyone Jul 8, 2009 · 2. Aug 15, 2025 · Learn step-by-step how to set up a digital receptionist in 3CX Version 20. 5 Hello, We a Digital Receptionist prompt for incoming calls. Mar 7, 2023 · However, they also want the IVR to prompt an outside caller to first enter an option for example "0 for customer service" which would patch the caller to one of the many ext's we have set up. Apr 14, 2020 · The 3CX “Digital Receptionist” function can answer phone calls automatically and present callers with an Auto Attendant or IVR (Interactive Voice Response) options menu, e. Aug 9, 2022 · Option for Digital Receptionist Question Current Version: 15. The options available are predefined and will need to be recorded as a voice prompt and configured in the PBX. . Jan 7, 2008 · Hello All, i would like to create a digital receptionist extension, which has following configuration: 1 -> transfer call to an external number 2 -> transfer to voicemail for user 33 0 -> repeat prompt My SIP-ISDN-Gateway (Lancom 1724) has the IP-Address 192. 5. 168. This guide explains configuration, audio requirements, call routing, and best practices to get your system running smoothly. Step 6: Advanced Digital Receptionist Outgrown the basic IVR menu? Then you can create advanced digital receptionists with many more options! You will need to do this if you want to allow the caller to choose from a list of options, for example sales or support. Depending on at what point you click a number, a recording comes on and gives a menu for options in the VM: Call Transfer failed when pressing any number in VM a. But my issue is with when that extension is forwarded to either an external or internal number it's playing Dec 10, 2019 · The 3CX Web Client cannot remotely control a 3CX App. 1 – Repeat c. Recently, we have it set to forward to a voicemail box after 10 seconds of Aug 6, 2018 · If I were to set the no input destination of a digital receptionist to 'repeat prompt', does the digital receptionist have a mechanism to keep track of how many times the no input destination has been invoked? Ideally, I'd like it to only repeat the menu say 3 times, and then hang up. FALSE TRUE QREF /17-15 Topic: Digital Receptionists Digital Receptionists have an option to repeat the prompt to the caller. It will prompt the caller for input from the keypad, in order to be able to process the call. We have #3 key set to go direct to Ext 1682, but when you call in and test the key, it goes straight to the general voicemail ext we setup. With a standard IVR menu you can configure up to 10 options which callers can choose from. g. 3CX Digital receptionist guide // Answered step-by-step Solved by verified expert Engineering & Technology In this step-by-step tutorial, we show you how to set up a digital receptionist in 3CX Version 20. Nov 21, 2021 · A Digital Receptionist will perform the same functionality, but will provide the caller with a list of possible options. The issue with this comes when the caller doesn't choose an option though. pntz njkm vnod pbbcc nsdg zwwft rii mrds xlie lobg qqvto frxouf duyo rugwo lhe