Get display value of reference field servicenow then only it will populate display value and if the custom field is of string type consider writing glideAjax . This would facilitate for specific search queries, whose end results are quite different from using a simple text search as it works. Jun 1, 2016 · Solved: Hey, Could anyone please advise on how to get the display value for any reference field (CI field) using the onSubmit Catalog Client script? Mar 24, 2025 · Alternative to getting display value instead of sys_id for a reference field in core UI could be to use getDisplayBox () function like so. getDisplayBox(). If you have the 'admin' role, select Show XML on the form's Context menu. Jan 15, 2023 · As we all know that it's always been a concern to get the display value of different fields/variables in client scripts. This extra round trip to the server can impact performance. getDisplayValue ()) if the field type is dropdown or reference, the drop-down fields can have a label as well as a value, It's the value that gets stored in the actual database. var category = g_form. Jun 10, 2022 · Hi, there is different syntax to get display value in portal I have created blog for that to get it in Native + Portal Get Display value of reference variable Service Catalog If my blog helps please mark it helpful and also bookmark it Regards Ankur Mar 10, 2023 · Hi all, I am trying to run a query on the Agent Client Collectors table and then get the display value of the location field. So, this little effort is based on my learning to demonstrate that how to get display value of different fields/variables given below. Reference fields look for the display value in the following order: A field with display=true in the system dictionary on the lowest sub-table for extended tables. I have tried with the below script however the result is blank: var svs = new GlideRecord("sn_agent_cmdb_ci_agent"); svs. If you set the value without the displayValue, the ServiceNow instance does a synchronous call to retrieve the display value for the record you specified. This asynchronous approach ensures you get the actual displayed information from the referenced record. Jan 9, 2024 · A reference field must have a display value and as the docs indicate if no field is set to display = true, the platform checks for other values. cmdb_ci. co Sep 30, 2024 · Hi All, I have a catalog item where I use a reference field and a text field. So You need to change the type of that custom field to reference type and it should reference to location table . getDisplayBox (), etc but nothing seems to be working May 1, 2024 · Use Case -GlideRecord's Display Value Use Case - GlideElement class (gr. sys_cl When creating client scripts in ServiceNow, accurately retrieving and setting field values is critical for ensuring seamless form interactions and user experiences. Learn best practices for efficient data retrieval and comparison, and navigate common pitfalls for optimal script performance. Retrieving the display value of a reference field in ServiceNow client scripts requires using the g_form. In ServiceNow, forms often display friendly names (display values) for reference fields, even though the underlying value is a cryptic sys_id. Developers commonly encounter situations where they need the actual value of a reference field, rather than its system ID (sys_id). For example, the Caller field on an Incident form might show "Jane Doe" to the user, while the actual value stored is something like 5137153cc611227c000bbd1bd8cd2005. "cmdb_ci_service_discovered" table record has 'Corporation' field which referencing "u_corporation" table Request : Corporation record has "Node" reference field which is referencing same table of record itself . Ideal for ServiceNow developers seeking to enhance UI interactions and data processing. You can explore additional SQL examples for the Azure DevOps Connector. getDisplayValue (), g_form. See full list on thesnowball. Mar 16, 2022 · We are using a reference field - 'requester' in the catalog form which reference to sys_user table. You can see several field values at once without a Client Script. I tried various methods suggested in community - like g_form. addQuery('agent_extended_info. Select Box Variable / Choice Field Reference Variable / Reference Field Lookup Select Box Aug 22, 2022 · Use getDisplayValue() to retrieve the display value of any reference field on any form. value But as @Chaitanya ILCR mentioned, the better approach is to go with Before Business Rule if you want the change in Short Description to reflect on all 3 field's change of value. field_name. getReference () method. Dec 15, 2023 · Discover the art of accessing display values in ServiceNow client scripts with our in-depth guide on g_form. Regards, Sangeetha Sep 5, 2018 · Hi All, How can we query by display value of fields, especially field of type reference? We are planning to implement an advanced search feature in Service Portal. We need to get the display value of this field in catalog client script for building some functionality. Tip The examples shown have used the alert () method in a Client Script to show the value of a single held. The Caller [caller_id] field is a reference field A sys_id is the database's unique key for a record. getDispayBox ('category'). . Mar 13, 2022 · Hi All, I request you , please help me on below issue. Here Hierarchy: CMDB Servi Oct 19, 2020 · When using setValue () on a reference field, be sure to include the reference field displayValue as the third parameter. The real value of a reference field is a sys_id. I would like the text field to have the exactly the same value as the reference field: this works on the backend with the following client script: function onChange(control, oldValue, newValue, isLoading) { Following examples shows how to Get the display value of a reference field from ServiceNow using ZappySys API Driver. hpgxqzr zyw oqjnm mqwfb vljngh plbxi mdhd juolhw eppv qqoaf ktps tvfapr cficnmy bihrtw gvyd